Help Desk Software

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Help Desk Software

In your business, you know the importance of delivering excellent support services; wherein the Help Desk services provides a central point of contact for customers or employees to submit service requests. Since 1997 Elite Alphametric has been developing software for organizations of all sizes and now we are ready to present an easy to use and reliable IT help desk system.

Elite Alphametric Help Desk can be distributed as an individual product or as a part of CRM/ERP software where it takes over the responsibilities of support customers and employees. It can boost company’s productivity in such fields as Finances (E-commerce, banks, sales); Telecommunications (Mobile operators); Healthcare Information; Technology (Hosting service providers) and others.

The Help Desk solution from Elite Alphametric can solve your support issues, assisting end users/customers by resolving their submitted requests via the web-based helpdesk software and letting you manage the entire lifecycle of support incidents quickly and efficiently. The solution will help you streamline incident management tasks and maximize your company’s productivity. Key features of Elite Alphametric Help Desk allow:

  • View and filter tickets
  • Close tickets
  • Assign tasks
  • Create responses
  • Track the time spent
  • Generate reports
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With the Help Desk solution from Elite Alphametric you can achieve:

  • Faster time to resolution
  • Higher visibility into the support process
  • Greater customer satisfaction
  • Enhanced client relationships
  • Optimal cost effectiveness

Written in .NET, the Help Desk solution has a user-friendly design and an optimized technology solution that involves extensive capabilities for customization. In accordance with specific customer needs, it can be easily adjusted to satisfy the needs of organizations operating in Financial Services, Banking, Healthcare, Telecommunications, IT, and more.